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Only 906 call drop complaints made in last 3.5 years, says Sinha

01:50 PM May 30, 2019 | Free Press Journal Correspondant

New Delhi : Out of over 100 crore subscribers, only 906 complaints have been made on call drops in the last three and a half years, with Bharti Airtel and Vodafone facing the maximum number of grievances on the issue. Telecom Minister Manoj Sinha shared data on complaints received by sector regulator Trai, which show that 906 grievances related to call drops have been made since 2013.

 Around 87 per cent of this were made in 2015 and till June-end 2016. While 450 complaints were received by the Telecom Regulatory Authority of India in 2015, 338 have been made till June 2016. In 2015, Vodafone received 129 call drop complaints and Airtel 120.

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 It is followed by Reliance Communications (58), Idea Cellular (43), BSNL (40), Aircel (22), Tata Teleservices (13), MTS (8), Telenor (7) and Videocon (3). In 2016, out of 338 grievances, 135 are against Airtel. Vodafone saw 76, Idea 46, RCom 40, Tata Teleservices 12, BSNL 11, Aircel 8, MTNL 5, Telenor 4 and Videocon 1.

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As per the data, maximum call drop complaints (155 in 2015 and 94 in 2016) have been made in Delhi in last one and a half years when the problem peaked, followed by Mumbai, reports PTI.

There have been no call drop plaints from Jammu and Kashmir and less than 10 from various places, including Himachal Pradesh, Haryana, Kerala, the North-East, Odisha, Assam and Tamil Nadu.

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